Lens Transforms Experiences Through Strategy
Lens is a bold team of designers and strategists who believe that the voices of your customers and employees hold immeasurable value.
We partner with higher education and healthcare organizations across the country to rethink and reinvent the user experience. We combine engagement-based user research, data analytics, design thinking, and change management to transform an organization through the lens of its most valued asset: its people.
Lauren Janney, EDAC
Working at the intersection of design and business, Lauren Janney leads a creative consulting studio, Lens, that excels at driving innovation, consensus and engagement at the front lines of organizations. Her approach to user research is grounded in human-centered design – the foundation for developing meaningful and unique growth strategies. Lauren’s previous work has helped clients increase staff satisfaction scores, improve staff retention and increase market share.
Lauren sits on the Advisory Board for Emergency Medicine at Brigham Women’s Hospital. She is also an active member of the marketing committee for New England Society for Healthcare Strategy (NESHS), is a core team member at the Lean Construction Institute’s New England chapter, and has hiked up Mount Washington in the snow seven times.
Amanda helps institutions discover uncommon insights and make informed decisions based on rigorously collected, reliably designed information. She is deeply motivated by the power of asking the right question in the right context. As a frequent design instructor and a perpetual student at heart, she particularly excels at connecting with higher education stakeholders at all levels.
Amanda’s capabilities bridge the disciplines of user research, data analytics, and design strategy to ensure that the cultural DNA of every client becomes firmly embedded in operationalized concepts.
While she is a fan of Lean Six Sigma, her black belt is actually in Uechi Ryu karate.
Christina develops systems and applications to help make our clients’ daily lives run more smoothly. Whether it’s an automated tool that condenses hours of laborious tasks into minutes or an interactive dashboard that allows clients to consider “what if” scenarios, Christina inspires people to do better work through elegant solutions.
Katharine is an expert at designing results-driven workshops. Her agendas engage frontline staff in synthesis and brainstorming sessions that uncover root causes and drive ownership in ideas. Katharine is constantly researching and testing new exercises for effectiveness and ensures each activity moves participants towards innovative solutions.
Lens is a design consultancy at Shepley Bulfinch, a nationally recognized, award-winning architecture and design firm with offices in Boston, Houston, and Phoenix. Lens was created to help clients leverage the design thinking principles behind thoughtful architecture to address similarly complex intersections of people, culture, operations, and business.
Our core competencies are honed from nearly 150 years of visioning and implementing transformative designs for our clients.
Let’s Work Together
We start by listening. Get in touch with us to begin a conversation.