Bottlenecks in the ER can be the result of lack of space or thinly distributed resources, yet in many cases, space and facilities are not the problem. Systems and operations are the culprit.
By using predictive analysis, Lens helps healthcare organizations reimagine and reinvent patient journeys, minus the capital expense of construction. We help streamline patient and care staff experiences by anticipating the types of consumers who walk through the door—and when. In fact, using historical data, it’s possible to forecast daily visits and demand with 85 percent accuracy.
We worked with doctors and nurses of North Shore Physicians Group (NSPG) to map patient journeys. Using seconds to represent minutes, each staff member led “patients,”—or Legos®—through a realistic ER model to understand pain points in flow, especially at peak times. They also discovered how unexpected circumstances, such as a large-scale trauma incident, can impact the patient experience.
A little piece of plastic can illustrate speedbumps in the patient journey.
By seeing the big picture, we’ve helped clients decrease treatment times for ambulatory patients by up to 65% and reduced the number of steps it takes to move a patient from the waiting room to a bed. Insight from Lens Lab also inspired new radiology protocols that empower nurses to maximize their skill sets, resulting in faster, better-informed decisions.