High-Value Communication Tactics You Can Use At Work Today
Nearly a third of our time at work is spent communicating. The Washington Post reports that we spend up to 28% of the work week on email communication alone. When you consider the additional load of meetings, there is a constant stream of information flowing our way—all competing for our attention.
The Proactive Pivot
A few weeks ago, I attended the Innovation Learning Network (ILN) meeting in Portland, Oregon. ILN is a membership organization focused on improving health care through innovation and design. The meeting theme center on critical pivots in business. the notion that to achieve or sustain success, companies must change directions.
The Physician’s Case for Team-Based Care
With strong communication and empowered skill-task alignment between providers and frontline staff, team-based care is increasing care team and physician efficiency, outcomes and more importantly, job satisfaction.
Next Generation Mothers
Take a look at the highlights from our latest qualitative research study, where we asked hundreds of women across the country to tell us about their women’s health experience.
Rethinking Prenatal Health
Starting a family in the U.S. is more costly, risky, and isolating than it was a generation ago. Today, we are 50% more likely to die in childbirth than our own mothers were. Even with access to prenatal care, the focus has been on infant mortality rather than the mothers’ health.
How to Rebrand
A well-thought-out brand could be the difference between failure and success. If you’re looking to re-brand your company, or even creating a brand for the first time, you first need to understand the process and the importance of the re-branding process.
Case Study: Reimagining Radiology
LENS worked with the Shepley Bulfinch design team and the radiology department to develop an innovative clinical model as a basis of design for the clinic renovation.
The Business Value of Design
How do we go from a set of unknowns and uncertainties to a new solution? The answer is design thinking. If innovation is about developing new business opportunities, design is about shaping these opportunities to meet the real needs of real people.
Millennials & Childbirth
Millennials are known for doing things a little differently, making their mark on even seemingly timeless experiences. Here’s a snapshot of our latest customer research, exploring why the Millennial childbirth experience is no exception.
Case Study: Managing Shifts in Outpatient Surgeries
To help an Academic Medical Center manage outpatient growth, LENS designed an integrated and flexible procedural suite with discrete inpatient and outpatient operating models.
What Can a Lego Teach You About Patient Flow?
LENS used Legos to simulate a new workflow with doctors, nurses and techs to reduce time to bed by 65 percent.
Redesigning Market Assessments in a Consumer Economy
We’ve developed a market assessment approach that synthesizes traditional metrics, consumer behaviors to construct a thorough and comprehensive decision guide.
MITX Massachusetts Innovation and Technology DesignTech Summit Takeaways - Boston
On April 10, I attended the MITX (Massachusetts Innovation and Technology) DesignTech Summit to discuss the business value of design with industry leaders. Here are the main takeaways:
Case Study: Growing Enrollment Without Growing Pains
How can an organization grow in place, without growing capital assets? LENS was recently engaged by a top-tier liberal arts college to help with this challenge.
Case Study: Redesigning the Oncology Experience
LENS worked with architect, Shepley Bulfinch and Beth Isreal Deaconess Medical Center to redesign the Oncology experience, focusing on the patient and provider relationship.
Redesigning the Provider Experience
Patient-centered care has become the mantra for many, if not all, healthcare providers. And why not? Hospitals are realizing that even the slightest calibrations to the patient experience can have far-reaching effects on the quality of care.
To Scribe or Not to Scribe
Scribes are a popular but hotly debated solution for reducing the EMR burden on physicians.
Case Study: The Community's Clinic
LENS worked with The University of Houston (UH) to design a new care delivery model that breaks down barriers to reach the city’s most underserved populations.