• Service Line Design
• Customer Value Proposition
• Creative Communications
• Market Breakthroughs
• Organizational Growth
• Facility Demand Forecasting
• Health and Wellness Design
• Operational Transformation
• Process Improvement
Our Human-Centered Value Proposition:
We are not your typical management consultants. Our engaging approach leverages a broad set of stakeholder perspectives through targeted, timely feedback. The benefits of human-centered design are two-fold—well informed, highly relevant, meaningful change as well as a foundation built on buy-in for making adoption of that change easier, better and faster.
ACTIVELY ENGAGE STAKEHOLDERS +
We actively engage stakeholders in creating solutions, encouraging ownership of change throughout your organization.
BREAK THE PATTERN +
We break the pattern of poor, committee-based decision making by using design tools that encourage original thinking through experimentation and iteration.
REDUCE RISK +
We drastically reduce both risk and the project timeline by rapidly prototyping and testing solutions with real users.
In markets that are being disrupted, business as usual is no longer good business. Dynamic organizations understand that differentiated solutions require a creative process.
LENS was created to bring design-forward business strategy to the center of our practice…
LENS was launched in 2016 from within Shepley Bulfinch, a nationally renowned architecture firm. With the right team, a renovation presented a pivotal moment to improve the customer experience. A new building became an opportunity to rethink the future of a business. Architects were a natural thought partner for these endeavors, equal parts visionary and pragmatic. But what if you don’t need a building?
In a bold move to better serve our clients' aspirations, the LENS team was formed as a separate consulting arm to bring design-forward business strategy to the center of our practice. Since then, we have built an impressive portfolio focused on culturally-driven growth strategies, innovative operational plans, and customer-centered experiences. Our deliverables look different these days, but the design intent is the same—alongside our clients, we discover creative ways to compete and thrive.
Meet the Team:
Get In Touch:
857. 383. 4567
2 Seaport Lane, FLR 12
Boston MA, 02210
Keep Up With Us:
Take a look at the highlights from our latest qualitative research study, where we asked hundreds of women across t… https://t.co/j1BR83p12s
"We are 50% more likely to die in childbirth than our own mothers were. Even with access to prenatal care, the focu… https://t.co/ryXzuyxmN7
Join us at the Boston Innovation Festival at the Seaport World Trade Center on May 14-16! https://t.co/FmBg816Up7