What Can a Lego Teach You About Patient Flow?

LENS used Legos to simulate a new workflow with doctors, nurses and techs to reduce time to bed by 65 percent.

At project kick-off, LENS facilitated Visioning Sessions where a gap analysis uncovered the opportunity to create a private and dignified patient experience. By the second Visioning Session, the owner’s team had committed to prioritizing patient privacy in effort to advance the organization’s commitment to excellence. During the programming phase, the LENS team proposed a strategy of using patient rooms for changing, prep and contrast along with centralized nursing so patients are never in a public location while gowned and all services are brought to the patient.

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Bottlenecks in the ER can be the result of lack of space or thinly distributed resources, yet in many cases, space and facilities are not the problem. Systems and operations are the culprit.

By using predictive analysis, LENS has helped healthcare organizations reimagine and reinvent patient journeys, minus the capital expense of construction. We help streamline patient and care staff experiences by anticipating the types of consumers who walk through the door—and when.

In fact, using historical data, it’s possible to forecast daily visits and demand with 85% accuracy.

We worked with doctors and nurses of North Shore Physicians Group (NSPG) to map patient journeys. Using seconds to represent minutes, each staff member led “patients,”—or Legos®—through a realistic ER model to understand pain points in flow, especially at peak times. They also discovered how unexpected circumstances, such as a large-scale trauma incident, can impact the patient experience.

A little piece of plastic can illustrate speed bumps in the patient journey. By seeing the big picture, we’ve helped clients decrease treatment times for ambulatory patients by up to 65 percent and reduced the number of steps it takes to move a patient from the waiting room to a bed. Insight from LENS Lab also inspired new radiology protocols that empower nurses to maximize their skill sets, resulting in faster, better-informed decisions.